📦 Where’s my order? Let’s break it down!
We know you’re excited to receive your new lenses, so here’s everything you need to know about our shipping process!
Shipping rates & delivery times
To the United States
Rest of the world 🌍
-
Orders under $39.99 → $11.99 USD (Express: 2-7 business days / Standard: 7-15 business days)
-
Orders $40 - $74.99 → $7.99 USD (Express: 2-7 business days / Standard: 7-15 business days)
-
Orders $75 and over → FREE! (Express: 2-7 business days / Standard: 7-15 business days)
🚨️ Important Notice for US Customers: Customs inspections for e-commerce shipments in the U.S. have recently increased, resulting in more frequent checks. As a result, our delivery time to the U.S. has been updated as follows:
- 5–15 business days (typical)
- Up to 30 days if selected for customs inspection
After your USPS tracking number is assigned and the status shows “Ready for onboard,” please note that tracking updates will not appear while is still undergoing customs clearance. Even though the package has arrived in the US, no updates will be available until it is released.Once your shipment clears customs, tracking updates will resume.We truly appreciate your patience and understanding.
Order processing time
Orders placed before 5 PM PDT are processed same-day (Mon-Fri). Otherwise, your order will be processed the next business day.
We want to get your order out as quickly as possible, but please be aware that each brand has its own processing time— Here’s a quick guide:
⚡️ Express — in stock and ready to ship
Hapa, Gemhour, Chuu, Dearish, Wense, Mimundo, Idol Lens
🚚 Standard — ships within 1-6 business days
Lens Very, Eyesm, ANN365
🛒 Pre-order — may take up to 3 weeks to be restocked
Olola, Clalen, Neovision, MyFIPN, Ann 365's Anndora Weighted lens series, Lens Very's No-owner Weighted lens series
Notice: Orders placed at the end of each month may take a few additional days to process due to our vendor's schedules. Thank you for your patience ❤️
❌ Locations currently unavailable
Due to specific local customs and shipping regulations, we’re unable to ship to the following regions:
🌍 Asia: India, Kazakhstan, Korea
🌍 Africa: Mali, Republic Democratic of the Congo
🌎 America: Brazil, Guam, Hawaii, Peru, Puerto Rico, Venezuela
🌍 Europe: Germany, Hungary, Iceland, Italy, Portugal, Romania, Russia, Spain, Türkiye, Ukraine
🌍 Middle East: Bahrain, Egypt, Israel, Iran, Iraq, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, UAE
🚨 Notice: Shipping to the Middle East is temporarily suspended due to a significant increase in shipping fees caused by elevated risks in the region. As a result, we are unable to offer service to this region at this time.
Delivery guidelines
🚫 No PO Boxes, Uni BOX, CMC or shared addresses. Please use a secure and valid shipping address to avoid delivery issues!
Note: If your carrier is DABONEA, once the package reaches your country, it will be handed over to USPS (U.S. orders) or a local carrier (varies by country). You can track your order using the local carrier tracking number shown in red at the top right corner of your order page.
Customs & import fees
Destination countries may levy taxes or require a TAX ID and additional documentation for your purchased goods, and the recipient is responsible for both. Myeotd is not responsible for unpaid customs fees and will not provide refunds for orders returned due to customs issues. Please check your country’s customs policies before placing your order.
Customs duties and taxes are collected and processed directly by the destination country’s customs authority. Once paid, these charges are non-refundable, and we’re unable to issue refunds or gift cards for them.
International shipments may be opened and inspected by customs authorities when required. As these processes are handled entirely by local customs, we’re unfortunately unable to take responsibility for any delays or provide refunds for delays caused by customs inspections.
📦 U.S. Customers – As of Aug 29 2025, US orders are subject to tariffs. These customs fees are collected directly at checkout.
📦 E.U. Customer – EU orders are subject to customs fees. The customer is responsible for these fees. From 1 July 2026: €3 customs duty + any applicable local import fee or VTA + handling fee, will be collected upon delivery.
Exception : Sweden, Denmark, the Netherlands & Norway
Important ⚠️ Duties and taxes are collected at checkout for your order. However, due to a carrier-related issue, a small number of shipments may be incorrectly charged import duties or taxes again upon delivery.
If this happens, please complete the payment to receive your package, then contact our Customer Support team with a copy of your payment receipt. We will refund the duties and taxes that were originally collected at checkout.
Unfortunately, we are unable to identify in advance which shipments may be affected. We sincerely apologize for any inconvenience and appreciate your understanding.
What if my package is delayed?
We work hard to ensure smooth deliveries, but sometimes hiccups happen! If your package is taking longer than expected:
✔️ Please contact the shipping provider directly using your tracking number. If the carrier cannot locate your order, contact us, and we’ll investigate the issue.
✔️ If customs or local courier delays occur, we appreciate your patience ❤️
🚨 Myeotd is not responsible for packages sent back due to factors outside our control, such as the absence of the recipient, customs, failure to pickup package on time etc. If the package cannot be delivered due to the customer's inaction or error, the order cannot be refunded but the customer can choose between a Gift Card refund or have the order resent. Only one replacement can be offered per failed delivery.
Thank you for trusting us! If you have any questions, just reach out—we’re always here to help!
For more details, please check our FAQ: FAQ Link
