All contact lenses are final sale and cannot be returned for hygienic reasons.
eotd will not accept any return of contact lenses; If you return contacts lenses, they will not be processed by the return team and will be discarded with no refund possible.
Please contact our customer service WITHIN 7 DAYS after receiving your package, with pictures of ALL the wrong OR faulty items you received.
We will make replacements for the wrong and faulty items once we have cornfirmed the problem.
BUT, if you received a WRONG or FAULTY item...
If you have confirmed that all the items you received are correct, please open ALL the products you received and check through the blister for any defects
Check if your contacts are physically damaged through the blister packages and DO NOT OPEN THE BLISTER, until you confirm that your contacts are intact.
In case you check of a physical defect on your contacts(that can be seen through the eye), such as torn contacts and/or stains
Please contact us WITHIN 14 DAYS of receiving your items along with:
1. a LOT number picture of the defective lense
2. a picture that proves physical defects in an UNOPENED blister pack.
We will make reimbursement after we have internally checked all of the above.
Contacts will not be inspected for returns if for the following reasons:- Frozen lenses
- Contacts slightly moving around or not following your iris
(This condition might be caused by dryness and/or contact size not fitting your eye.)
- Mild discomfort and dryness
- Change of mind
- Sligh blurriness
- Difference in color from expected
Please note that we have set our uneligibility reasons as such because every individual has different eye color, condition, size, curvature, etc.
If you receive a FAULTY item...If you have clear symptoms in your eyes that is beyond mild irritation, please contact us WITHIN 14 DAYS of receiving your package along with the following information:
1. a LOT number of the defective lenses
2. a picture that proves your symptoms
3. a photo with the defective lens cut in half
This process is to ensure your safety and prevent customers from using faulty contacts.
After we check the defects and the process above, you may receive a replacement or a refund.
Irritation in your eyes?Irritation in your eyes when wearing contacts can be caused by various reasons, like the following:
1. contacts being contaminated
the accumulation of protein deposits and debris on your lens may cause the eyes to burn by reducing the oxygen permeability of your lenses.
Rinsing your contacts with solution and even putting them to rest in solution for 24hrs, might solve this problem
2. your eyes are not in the optimal condition to wear contacts
Dry eyes can also cause eye-burns when contact lenses are worn. Please use eye drops before wearing contacts or give your eyes some time to recover to a normal state.
3. you are sensitive to the contact lens solution
You may be allergic to preservatives or other ingredients in the lens solution. Please check with your eye doctor for further examination of your eye conditions.
4. the contact solution might be contaminated
Please rinse your contact with fresh solution and keep your contacts in a cleased lens case for at least 24hrs.
Please be aware that the safety of our customers is of utmost importance. If you do have any severe problems, please do not hesitate to contact us.
You may cancel your oder within 6 hours after payment, however if the order is already shipped, the cancellation may not be accepted.
Subcription services are an APP exlusive service that lets you recive daily contacts every 10days, 20days and 1month.
By registering for our subscription services, you are agreeing to pay the mentioned fee every 10days/20days/1month, which ever you specified. Once you are subscribed, the system will automatically process your order every specified date.
1. Your subscription is eligible for cancelation after you recieve the SECOND round of subcriptions. (This is to ensure that the discounts provided through the subscription program are not exploited)
2. You can cancel your subscription anytime before a new subscription order is made. AFTER the order is made, cancelations are only available within 6hours of payment.
3. Shipping fee for subscription services have a flat rate of $11.99. Please contact us if you would like to add items for a discounted shipping fee.
4. Like any other products in our store, all of our subcription items are final sale and not eligible for return under any circumstance.