Returns

At EOTD, your satisfaction and safety are our top priorities. Please carefully review our return and claim policies before making a purchase.

FINAL SALE POLICY

All contact lenses are final sale and cannot be returned for hygienic reasons.

We kindly ask that you double-check your selected options (lens color/type/power) before placing your order. If you need to make changes, please notify us within 6 hours of payment.

Once an order has been shipped, we cannot offer refunds or replacements due to incorrect information provided by the customer. Additionally, we do not accept returns or exchanges for personal preference reasons, including but not limited to:

The color appearing different than expected
Lens size appearing too small or too large on your eyes
Mild blurriness
Slight movement of the lenses in your eyes
Change of mind

Please note: if a return is sent without authorization, it will not be processed and will be discarded without a refund.

ORDER CANCELLATION POLICY

Orders can be canceled within 6 hours after payment.
If your order has already been shipped, cancellation is not possible.

For any further assistance, feel free to reach out to our customer service team. We’re here to help!

WRONG OR FAULTY ITEM CLAIMS

If you receive the wrong item or a faulty product, please contact our customer service within 7 days of receiving your package with clear pictures of all the incorrect or defective items. Once verified, we will arrange a replacement or refund.

If photos are not received within 7 days, the refund/replacement option will expire, and only store points may be provided in certain cases.

Please ensure:

You check all items upon receiving them.
You do not open the blister packs until confirming that your lenses are correct and undamaged.
You provide a LOT number picture and an image of the defective lens in an unopened blister pack if claiming a physical defect.
Claims must be made within 14 days of receiving the package for faulty lens issues.

INELIGIBLE CLAIMS

Unfortunately, we cannot process returns or refunds for the following reasons:

Frozen lenses
Contact lenses moving slightly in the eye
Mild discomfort or dryness
Blurriness due to personal eye conditions
Color differences due to varying iris colors and lighting
Failure to provide required photos within the claim period

Each individual has unique eye conditions, including light transmissivity, reflectance, and iris color, which may affect how the lenses appear and feel. Please consider this before purchasing.

EYE IRRITATION & CONTACT SAFETY

If you experience severe discomfort or symptoms beyond mild irritation, please reach out within 14 days with the following:

A picture of the lot number of the affected lenses
A photo showing your symptoms
A photo of the defective lens cut in half

Potential causes of irritation include:

Contaminated lenses: Protein deposits or debris buildup can cause discomfort.
Dry eyes: Use eye drops before wearing contacts and give your eyes time to rest.
Lens solution sensitivity: You may be allergic to preservatives in the solution.
Contaminated solution: Rinse lenses with fresh solution and soak for at least 24 hours before use.