We want to get your order out as quickly as possible, but please be aware that each brand has its own processing time— Here’s a quick guide:

⚡️ Express — in stock and ready to ship

Hapa, Gemhour, Chuu, Dearish, Wense, Mimundo, Idol Lens

🚚 Standard — ships within 1-6 business days

Lens Very, Eyesm, ANN365

🛒 Pre-order — may take up to 3 weeks to be restocked

Olola, Clalen, Neovision, MyFIPN, Ann 365's Anndora Weighted lens series, Lens Very's No-owner Weighted lens series

Notice: Orders placed at the end of each month may take a few additional days to process due to our vendor's schedules. Thank you for your patience ❤️

❌ Locations currently unavailable

Delivery guidelines 

🚫 No PO Boxes, Uni BOX, CMC or shared addresses. Please use a secure and valid shipping address to avoid delivery issues!

Note: If your carrier is DABONEA, once the package reaches your country, it will be handed over to USPS (U.S. orders) or a local carrier (varies by country). You can track your order using the local carrier tracking number shown in red at the top right corner of your order page.

Customs & import fees

Destination countries may levy taxes or require a TAX ID and additional documentation for your purchased goods, and the recipient is responsible for both. Myeotd is not responsible for unpaid customs fees and will not provide refunds for orders returned due to customs issues. Please check your country’s customs policies before placing your order.

Customs duties and taxes are collected and processed directly by the destination country’s customs authority. Once paid, these charges are non-refundable, and we’re unable to issue refunds or gift cards for them.

International shipments may be opened and inspected by customs authorities when required. As these processes are handled entirely by local customs, we’re unfortunately unable to take responsibility for any delays or provide refunds for delays caused by customs inspections.

📦 U.S. Customers –  As of Aug 29 2025, US orders are subject to tariffs. These customs fees are collected directly at checkout. 

📦 E.U. Customer – EU orders are subject to customs fees. The customer is responsible for these fees. From 1 July 2026: €3 customs duty + any applicable local import fee or VTA, collected upon delivery.

Exception : Sweden, Denmark, the Netherlands & Norway

Important ⚠️ Duties and taxes are collected at checkout for your order. However, due to a carrier-related issue, a small number of shipments may be incorrectly charged import duties or taxes again upon delivery.

If this happens, please complete the payment to receive your package, then contact our Customer Support team with a copy of your payment receipt. We will refund the duties and taxes that were originally collected at checkout.

Unfortunately, we are unable to identify in advance which shipments may be affected. We sincerely apologize for any inconvenience and appreciate your understanding.

What if my package is delayed?

We work hard to ensure smooth deliveries, but sometimes hiccups happen! If your package is taking longer than expected:
✔️ Please contact the shipping provider directly using your tracking number. If the carrier cannot locate your order, contact us, and we’ll investigate the issue.
✔️ If customs or local courier delays occur, we appreciate your patience ❤️

🚨 Myeotd is not responsible for packages sent back due to factors outside our control, such as the absence of the recipient, customs, failure to pickup package on time etc. If the package cannot be delivered due to the customer's inaction or error, the order cannot be refunded but the customer can choose between a Gift Card refund or have the order resent. Only one replacement can be offered per failed delivery.

Thank you for trusting us! If you have any questions, just reach out—we’re always here to help! 

For more details, please check our FAQ: FAQ Link