FAQs
Below Frequently Asked Questions are some common concerns of our customers before and after purchasing the color lenses, if you have other questions, please just send it to info@myeotd.com
We use ONLY the fastest express shipping available. It will take 1-4 business days on average, sometimes even faster. We offer the lowest price of Express Shipping among contact lens online shopping malls.
Please try the following methods.
• Please use your mobile to upload your prescription.
• Upload the file you've just captured via a desktop.
• Simply send the prescription to our email at info@myeotd.com.
• Just enter your eye doctor's name with phone, fax, or email on our system.
• Please use your mobile to upload your prescription.
• Upload the file you've just captured via a desktop.
• Simply send the prescription to our email at info@myeotd.com.
• Just enter your eye doctor's name with phone, fax, or email on our system.
If your prescription is more than 2 years old, but you don't have any noticeable changes to your vision, then you are still able to safely order replacement lenses from us.
However, we do want you to get the most from your lenses and vision - so would always recommend booking for an updated eye exam as soon as possible.
Your health and safety is our top priority. We offer only contact lenses from reputable manufacturers in South Korea. Our manufacturers have specialized certificates such as ISO, CE, Health Canada, KGMP, KFDA, Taiwan FDA, and Hong Kong MDACS.
You do not need to show your Rx to order color lenses if you do
To buy contacts without prescription simply find your most recent box of contact lenses and on the side, you'll see your parameters displayed.
However, we always advise our customers to use a valid prescription when placing orders. This will ensure you get suitable lenses for your unique vision needs.
A valid prescription is given by a registered optician, ophthalmologist or eye doctor after an eye exam, which is necessary to determine the level of correction your eyes need. Your prescription should be no more than 2 years old when ordering contact lenses. You may send it to us through your customer account page or you can reply to your order confirmation email with the file. We will make the necessary check and ship your order within 8 business hours.
Orders are dispatched from our warehouse located in Seoul, South Korea. And our Korean office is in stylish Gangnam.
We all make mistakes, so if you received a wrong/defective item, please contact our customer support at info@myeotd.com within 7 days after reception of the package with pictures showing the issue so we can assist you.
If we sent a defective or wrong item, you will receive a replacement or a refund.
IMPORTANT: Do not return the lenses to us. We do not restock any contact lenses for hygienic reasons.
IMPORTANT: Do not return the lenses to us. We do not restock any contact lenses for hygienic reasons.
If you received a wrong/defective item, please contact our customer support within 7 days after reception of the package with pictures showing the issue clearly, so we can assist you.
If you can't prove the defect of the product with the picture, but you still have an issue with the product, please send us pictures of half-cutted contact lenses. This process is for ensuring your safety, to prevent re-using problematic products.
After we check the defects and the process above, you may receive a replacement or a refund.
Otherwise, you cannot return contact lenses.
We will not accept any return of contact lenses for hygienic reasons.
All contact lenses are final sale and cannot be returned.
If you return contacts lenses, they will not be processed by the return team and will be discarded with no refund possible.
If you return contacts lenses, they will not be processed by the return team and will be discarded with no refund possible.
You should not wear contacts if you:
• Have an eye infection or inflammation (redness and swelling)
• Have an eye disease, eye injury or dryness that interferes with contact lens wear
• Have a systemic disease that may be affected by, or could impact, contact lens wear
• Have certain types of allergic conditions
• Are using certain medications, such as some eye medications Please consult with your doctor before trying contact lenses for the first time.
• Have an eye infection or inflammation (redness and swelling)
• Have an eye disease, eye injury or dryness that interferes with contact lens wear
• Have a systemic disease that may be affected by, or could impact, contact lens wear
• Have certain types of allergic conditions
• Are using certain medications, such as some eye medications Please consult with your doctor before trying contact lenses for the first time.
We do not recommend wearing these lenses for more than 6 hours at a time, nor do we recommend wearing them everyday. Color contact lenses are meant for cosmetic enhancement only and not as a direct replacement for conventional clear lenses.
Please send us a link to the page you are experiencing a problem. You might just need to refresh the page or change your WiFi settings.
1. Always wash your hands thoroughly with soap and water and dry them before and after handling lenses.
2. In order to not damage your contact lenses, only use only your fingertips to handle them. Never put on your eye a lens with sign of tear.
3. Only use contact lens solution to rinse the lenses.
4. Always remember to clean, rinse and disinfect your lenses with multipurpose solution after you remove them from your eyes. This will avoid discomfort and possibly infection.
5. To avoid discomfort, apply make-up only after putting your lenses on.
6. Always respect the the time of use: Monthly lenses can be used up to 30 days, daily lenses should be thrown out at the end of the day.
Additional info: Do not wear lenses while swimming or sleeping. It is not recommended to wear the lenses for more than 6 hours at a time.
Remove the lenses at the first sign of any discomfort or redness.
Consult a doctor at the first sign of any pain or infection.
2. In order to not damage your contact lenses, only use only your fingertips to handle them. Never put on your eye a lens with sign of tear.
3. Only use contact lens solution to rinse the lenses.
4. Always remember to clean, rinse and disinfect your lenses with multipurpose solution after you remove them from your eyes. This will avoid discomfort and possibly infection.
5. To avoid discomfort, apply make-up only after putting your lenses on.
6. Always respect the the time of use: Monthly lenses can be used up to 30 days, daily lenses should be thrown out at the end of the day.
Additional info: Do not wear lenses while swimming or sleeping. It is not recommended to wear the lenses for more than 6 hours at a time.
Remove the lenses at the first sign of any discomfort or redness.
Consult a doctor at the first sign of any pain or infection.
Please wash your hand thoroughly before removing the lens from the packaging. Rinse and dry your hand with a lint-free towel.
Check that the lens is not inside out:
put the lens on the tip of your finger and hold it up to the light
if the edges flare out, your lens is inside out
if the color and the pattern are blurry, your lens is inside out
if your lens is plate-shaped, your lens is inside out
With your hand, gently hold your upper eyelid with one finger so your eyelashes don't get in the way. Pull down your lower eyelid with your other fingers.
Move the colored lens steadily toward your eye. Apply the lens on your sclera (white part of the eye) and gently close your eyes to allow the lens to settle. Repeat for the other eye.
Don't forget to rinse the case, after inserting the lens in your eyes. If your eyes get itchy, blur or become red, please reach out your eye doctor.
Please make sure that your hands are clean and dry before removal. Your lens should be placed in the centered before removing it.
Pull the edge of your upper and lower eyelid. Gently slide the lens to the lower white part of your eye.
Smoothly squeeze the lens between your thumb and index finger and remove it.
Discard the daily disposable contact lenses, if you use monthly please make sure to clean and disinfect the lens before putting them back into their case.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Unfortunately, we don't have contacts for astigmatism at the moment. But we are preparing to source astigmatism contacts in the near future.
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